Excellent care, every guest, every day

Unlike most competitors, we charge by the night. This means you pay from the night your cat checks-in and subsequent nights up to the day of check out. You do not pay for the day you pick your cat up.

During the Easter and Christmas periods the minimum stays are 5 and 10 nights respectively.

Easter rate applies from Easter Thursday to Easter Monday inclusive.
Christmas rate applies from December 18 to January 8th inclusive.

Outside of these times there is no minimum stay requirement.

All bookings require a deposit of 50% (capped at $650) of the total value of the booking. For short stay bookings under $100, payment in full is required at time of booking.
Easter minimum 5 night booking
Christmas minimum 10 night booking.

All cancellations must be notified via email to: enquiries@sophisticat.com.au

Non Peak periods

Bookings cancelled no less than 10 days before check-in date, the deposit paid shall be refunded less a $150 cancellation fee OR a credit for the full deposit amount may be held for use within 6 months.

Bookings cancelled less than 10 days before check-in date, the deposit paid shall be forfeited.

Easter Bookings

Bookings cancelled no less than 30 days before check-in, the deposit paid shall be refunded less a $150 cancellation fee OR a credit for the full deposit amount may be held for use within 6 months.

Bookings cancelled less than 30 days before check-in, the deposit paid shall be forfeited.

Christmas Bookings

Bookings cancelled before November 1st, the deposit paid shall be refunded less a $150 cancellation fee OR a credit for the full deposit amount may be held for use within 6 months.

Bookings cancelled after November 1st, the deposit paid shall be forfeited.

No Show

If a cat is not boarded by close of business on the day the boarding was due to commence, the 'no show' will be deemed a cancellation and the deposit paid shall be forfeited.

Change of Dates

Date changes may be made at any time, however after check-in there will be no refund for any shortened stay. Any discounts applied to the booking may be changed if the stay is shortened, and / or now falls over peak periods.

Refund process

If a refund is approved, this will be processed via EFT into a nominated bank account within 7 business days.

The minimum vaccination requirement is an 'F3' which covers Feline Enteritis and Feline Influenza.

All cats must have current vaccinations prior to their stay. This must have been administered a minimum of 2 weeks prior to check-in date. We must sight the current certificate before your cat(s) can be admitted. We reserve the right to refuse admittance if your cat does not comply with these requirements.

Please note that whilst vaccination provides a level of protection, it does not ensure that cats won't become symptomatic if exposed to Feline Enteritis or Feline Influenza. Cats may be carriers, whilst still being vaccinated against the effects of these diseases. We have disciplined procedures in place to isolate any cats showing signs of these illnesses.

It is a requirement under the Code of Practice for cat boarding that all cats have been administered a worming treatment prior to admission. If your cat has not received this prior, we reserve the right to administer at your cost.

We provide a range of high quality, nutritionally balanced dry and wet food. Our primary dry food is Royal Canin Sensible Adult and Royal Canin Kitten. Our tinned wet food range comprises beef, chicken, turkey and selected fish and seafood varieties.

If your cat(s) requires a specific Vet prescribed diet, we ask that you provide this.

All cats must be brought in a sturdy carry cage.

Apart from the Vaccination Certificate, and any special food, you really do not need to bring anything else. All our suites are fully furnished, but if you wish to bring in a little 'piece of home' you are welcome to do so.

We have a disciplined health and wellbeing observation checking procedure.
Our team monitor and document each individual cat each day of their stay – checking:

• General behavior and appearance
• Food and water consumption
• Litter usage

Any irregularity is reported to the management – and where necessary, Veterinary advice / consultation is sought.
Whilst procedures are strictly adhered to, and every effort is made to offer the best in care, Sophisticat cannot be held responsible for any illness which may develop during your cat's stay, due to information being withheld or misinformation relating to previous, current or untreated injuries or illnesses, or contamination of any food product bought in from outside suppliers.
We have very strong relationships with a number of Veterinarians in the bayside locale, and beyond. Should your cat become ill during their stay, we will attempt to contact you or a nominated alternate contact. If we are unable to reach you, we will contact your nominated Vet- if not available, we will consult one of our consultant Vets.

Staff take photos and videos of guests regularly and post to our social media pages. You can check Facebook, Instagram or Tik Tok to see your furry friend enjoying his/her holiday.