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Faq's
"I come to Sophisticat frequently, as my mum and dad travel quite a bit. I always enjoy my time here - I get to run around a lot - on the cat run, in the play area - and I'm sure the team understand me when I talk to them! "
Tara

What are your hours of business ?

We are open 7 days a week:

Mon / Tue / Thu / Fri:   9:00am-5:00pm
Saturday:  9:00am-1:00pm
Wed / Sun:  12:00-5:00pm
Public holidays:   12:00- 5:00pm

 

 

 

 

Closed on Good Friday / Melb Cup Day / Christmas Day and New Years Day

 

 

When picking up or dropping off we ask that you observe these hours. If you have a special circumstance, please let us know in advance and we will do our best to accommodate - additional fee may apply.

We welcome inspections at any time during our business hours.

We also offer a pick-up and delivery service by prior arrangement.

How are your boarding charges calculated ?

Unlike most competitors, we charge by the night.  This means you pay from the night your cat checks-in and subsequent nights up to the day of check out. You do not pay for the day you pick your cat up.

2018 Effective Rate Periods and Minimum Stay

Christmas rate applies Dec 18 - Jan 14 inclusive
Minimum stay is 8 nights

What vaccinations does my cat require ?

The minimum vaccination requirement is an 'F3' which covers Feline Enteritis and Feline Influenza.

All cats must have current vaccinations prior to their stay. This must have been administered a minimum of 2 weeks prior to check-in date. We must sight the current certificate before your cat(s) can be admitted. We reserve the right to refuse admittance if your cat s) does not comply with these requirements.

Please note that whilst vaccination provides a level of protection, it does not ensure that cats won't become symptomatic if exposed to Feline Enteritis or Feline Influenza. Cats may be carriers, whilst still being vaccinated against the effects of these diseases. We have disciplined procedures in place to isolate any cats showing signs of these illnesses.

 

What food do you provide ?

We provide a range of high quality, nutritionally balanced dry and wet food.  Our primary dry food is Advance Complete - Adult and Kitten.  Our wet food range comprises beef, lamb and chicken mince, and selected fish and seafood varieties.

If your cat(s) requires a specific Vet prescribed diet, we ask that you provide this.

 

What do I need to bring when checking my cat in ?

All cats must be brought in a sturdy carry cage.

Apart from the Vac. Certificate, and any special food, you really do not need to bring anything else.  All our suites are fully furnished, but if you wish to bring in a little ‘piece of home' you are welcome to do so.

 

How do you know if my cat is OK ?

We have a disciplined health and wellbeing observation checking procedure.

Our team monitor and document each individual cat each day of their stay - checking:

  • General behavior and appearance
  • Food and water consumption
  • Litter usage

 

Any irregularity is reported to the management - and where necessary, Veterinary advice / consultation is sought.

Whilst procedures are strictly adhered to, and every effort is made to offer the best in care, Sophisticat cannot be held responsible for any illness which may develop during your cat's stay, due to information being withheld or misinformation relating to previous, current or untreated injuries or illnesses, or contamination of any food product bought in from outside suppliers.

We have very strong relationships with a number of Veterinarians in the bayside locale, and beyond.  Should your cat become ill during their stay, we will attempt to contact you or a nominated alternate contact. If we are unable to reach you, we will contact your nominated Vet- if not available, we will consult one of our consultant Vets.